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Operations Manager

As an Operations Manager, you will assist in leading the operations of the location and a team of hourly Andy B's staff. The Operations Manager is responsible for guest experience and people development. 

Roles and Responsibilities

  • Maintain Center appearance through established facility cleanliness standards.
  • Build and maintain a supportive, team environment with strong collaboration focused on guest experiences and genuine hospitality.
  • Responsive and empathetic to guest needs; maintains guest focus while driving improvement and innovation.
  • Participate in hiring hourly staff; provide ongoing, hands-on training, mentoring, and coaching staff.
  • Maintains proper staffing at all times.
  • Conducts table & lane touches with every group ensuring they are happy.
  • Document guest/center feedback into ShiftNote.
  • Understands the impact of secret shopper scores on business.
  • Maintains compliance with company policies and procedures.

Leadership Requirements:

  • Demonstrate judgment, decision-making, and conflict resolution skills with guests, staff, and peers.
  • Outstanding written and verbal communication skills, solid executive presence, self-confidence, and professional maturity.
  • Good listener, patient in stressful situations and genuine in a desire to resolve issues.
  • Staff retention and development: minimizing turnover through solid hiring and engagement activities; internal promotions and cross-training.
  • Solid follow-through on problems and issues; solutions that address root causes; recommendations that can be broadly implemented across Andy B’s.
  • Guest loyalty: special event participation, and other measures to support the creation of Andy B’s brand.

Minimum Requirements

  • Must be at least 21 years old.
  • College degree preferred or related experience.
  • Minimum of six months experience with Andy B’s and/or a minimum of one-year supervisory experience in the hospitality industry.
  • ServSafe Food Handlers Certification (F&B positions).
  • Professional appearance based on Andy B’s grooming and dress standards.
  • Excellent mathematical skills.
  • Detail-oriented, ability to multi-task, and ability to work under pressure amid distractions and interruptions in a fast-paced environment.
  • Must meet Company requirements for pre-employment screening.
  • Successful completion of SMART training and Shift Supervisor Training Program.

 

 

 

 

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