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Desk Attendant

Company Overview

Andy B’s / Bartholomy Bowling Centers is a growing company based in Springfield, Missouri. We operate ten locations of traditional bowling and entertainment centers in a four-state region of MO (Andy B's Springfield, Buckhorn Lanes, Starlite Lanes), OK (Andy B's Tulsa, Broken Arrow Lanes, Heritage Lanes), TN (Andy B's Bartlett, Funquest, Winchester Bowl), and AR (Midland Bowl).If you enjoy working in a FUN environment, Andy B’s/Bartholomy Bowling is for you!

Benefits - Fun as it should be!

  • Free bowling on off days
  • 50% off food & beverage during shift
  • Fun working environment​

Job Summary

To greet, direct and monitor guests; answer questions, resolve problems, and perform various control desk operations to ensure every guest has a great experience! In some locations, may also serve as a Shift Supervisor on Duty when management is not present.

Duties and Responsibilities

  • Manage bowling lane inventory with guests in regards to the waiting list, assigning lanes, rent shoes and check guests out when they are done.
  • Communicate with guests in a friendly manner (by phone and in person) with positive body language. Make guests feel appreciated.
  • Answer and direct incoming calls.
  • Work with Bowl Attendant to ensure guest satisfaction.
  • Inspects, cleans and organizes rental shoes.
  • Troubleshoot, identify and handle lane malfunction calls; including the operation of lane intercom.
  • Ensure every guest knows what is available for purchase to enhance their experience.
  • Meets or exceeds company goals in regards to upselling products the Center offers.
  • Work with Bowl Attendant to make sure all tables are clean for quick lane turnover.
  • Along with the Bowl Attendant, is responsible for the cleanliness of all areas.
  • Maintain lane turnover per company policies.
  • Perform all applicable opening, mid-day or closing preparation, cleaning and maintenance duties per the requirements of the shift worked.
  • Displays league notices, standings and promotional material.
  • Attend all scheduled meetings.
  • Closes & open center upon direction of management.
  • Maintains a balanced cash drawer.
  • Perform other duties as assigned and/or directed by Company management.

Minimum Requirements

  • Possess and maintain a current knowledge of the Center facilities and activities; including the services and products for customer purchase.
  • Ability to operate point of sale and credit card verification.
  • Possess good customer relations abilities, outgoing and friendly manner, courteous and cooperative attitude, team oriented.
  • A minimum of 6 months’ prior job experience with cash handling and public interaction responsibilities is preferred.
  • Basic reading skills.
  • Attention to detail, strong organizational ability; ability to work under pressure amid distractions and interruptions.
  • Well-groomed and neat appearance.

 

Andy B’s/Bartholomy Bowling Centers is an Equal Opportunity Employer

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